Frequently asked questions

Everything about designing, ordering, and stitching your custom needlepoint canvas.

How does the process work?

Design your canvas in the free designer (or open one from the gallery), then hit Order. Your chart is sent straight to the studio, you pay securely through Stripe, and we make and ship your canvas.

What photo quality works best?

Clear, well-lit photos with a simple subject chart best — the designer works in 12 thread colors, so bold shapes and strong contrast translate beautifully. You can crop, resize, and trace right in the app.

What files do I receive?

A printable PDF stitch guide: your full chart with black-and-white-friendly symbols, a center-stitch mark, and a thread key with stitch counts for each color. It is free — every design, every time.

Can I print my own canvas?

The stitch guide is yours to stitch from on blank canvas. Printed and handpainted canvases of your design are what the studio makes for you — that part is not a DIY file.

What is the canvas material?

Our printed canvases use a flexible polymer canvas — it feels very similar to a cotton canvas, just a little more rigid, and holds your design in crisp full color. Handpainted canvases are painted on traditional needlepoint mesh.

What mesh counts do you offer?

13-count and 15-count, in sizes up to 8.5 inches × 8.5 inches.

How long does production take?

Canvases are made to order in 3–7 business days, then shipped.

Domestic shipping

US shipping is included in every canvas price.

International shipping

International orders add $20 at checkout. Any customs fees are the buyer’s responsibility.

Returns & custom order policy

Because every canvas is custom-made to your design, orders are final sale — but if your canvas arrives damaged or with a printing defect, contact us and we will make it right with a replacement.

Start designing your canvas →